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Tag Archives: Performance management
Performance management levers with CRM
Why CRM on a performance management blog I hear you say! Well, think about the performance management of a sales force. We frequently find this area of the business has little solid facts available other than those captured on phones and … Continue reading
Posted in Analytics, CRM, Performance Management
Tagged CRM, Facts, Performance management
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Some insights on the ‘single version of the truth’ issue
Let me tell you about a meeting I had to challenge directors on business performance. I imagine you’ll be familiar with the story. I began to talk about the fall in revenue for a particular business unit. The sales director … Continue reading